Before You Dispute
We understand that sometimes things do not go as expected. Before filing a dispute or chargeback with your bank or credit card company, please give us the chance to make it right. In most cases, we can resolve your concern faster than the dispute process, and without the hassle.
Why Contact Us First
Filing a dispute or chargeback can take weeks or even months to resolve through your bank. When you contact us directly, we can often resolve the issue within 24 to 48 hours. Whether it is a refund, a replacement, or simply answering a question about a charge, our team is ready to help.
Common Concerns We Can Quickly Resolve
- You do not recognize the charge: The charge on your statement will appear as "Virozio.com" or "VIROZIO." If you are unsure about a charge, please email us with the last four digits of the card used and the charge amount, and we will look it up for you.
- Your order has not arrived: Delivery can take 3 to 8 business days after processing. If your order is delayed beyond this window, please contact us and we will investigate with the carrier and arrange a replacement or refund if necessary.
- You received the wrong item or a damaged item: Please send us your order number and a photo of what you received, and we will ship the correct item or issue a full refund right away.
- You changed your mind: We offer a 30-day return policy. Contact us to arrange a return and receive a full refund.
- You were charged more than once: Duplicate charges are rare but can happen. Email us with your order number and we will review and correct it immediately.
How to Contact Us
Please reach out to us at support@virozio.com with your order number and a brief description of the issue. We respond within 12 hours during our business hours (Monday to Sunday, 8:00 AM to 4:00 PM MT).
What Happens If You File a Dispute
When a dispute or chargeback is filed, your bank takes over the process. This can result in a temporary credit to your account, but the resolution typically takes 30 to 90 days. During this time, we are unable to issue a separate refund or provide further assistance on the disputed charge. We strongly encourage you to contact us first so we can resolve the matter quickly and directly.
Our Commitment
Your satisfaction is our priority. We stand behind every product we sell and are committed to fair and prompt resolution of any issue. Please give us the opportunity to help before involving your bank.
Company: Velocore LLC
Address: 2093 Philadelphia Pike, Claymont, DE 19703, United States
Email: support@virozio.com