Refund Policy

Effective Date: November 5, 2026

At Virozio, operated by Velocore LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward 30-day return and refund policy.

30-Day Return Window

You have 30 days from the date you receive your order to request a return. To be eligible for a return, items must be unused, in their original condition, and in their original packaging. Items that have been opened, used, damaged by the customer, or are missing their original packaging may not be eligible for a full refund.

How to Request a Return

To initiate a return, please contact our support team at support@virozio.com with your order number and the reason for your return. We will provide you with return instructions and, if applicable, a return shipping label. Please do not send items back without first contacting us, as returns sent without prior authorization may not be processed.

Refund Processing

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, your refund will be processed to your original payment method. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at support@virozio.com within 7 days of receiving your order. Include your order number, a description of the issue, and photos of the damage or defect. We will arrange a replacement or full refund at no additional cost to you.

Wrong Item Received

If you receive an item that is different from what you ordered, please contact us at support@virozio.com within 7 days of receiving your order. We will arrange for the correct item to be shipped to you or issue a full refund.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened. If an item falls into this category, it will be noted on the product page.

Late or Missing Refunds

If you have not received your refund after 10 business days of approval, please first check with your bank or credit card company, as processing times may vary. If you have done so and still have not received your refund, please contact us at support@virozio.com.

Contact Us

If you have any questions about our refund policy, please reach out to us:

Company: Velocore LLC

Address: 2093 Philadelphia Pike, Claymont, DE 19703, United States

Email: support@virozio.com